REFUND | CANCELLATION POLICY
All cancellation requests MUST be received in writing at least twenty (20) days prior to the scheduled event via email to firstname.lastname@example.org. Upon receipt of this written notification to motovid.com, refunds will be provided less a 10% administrative fee only if a cancellation request is received 20 days in advance in writing (email or letter). Phone calls or verbal messages will NOT be accepted as advance notification.
Cancellation requests submitted less than twenty (20) days and greater than fourteen (14) days prior to an event will be granted a credit for another track day event usable for a period of one year from the requested canceled event (credits can only be transferred one time).
No cancellations will be accepted thirteen (13) days or less prior to an event but you will have a credit for the same track in the same year purchased.
To request a refund, simply contact us with your registration details via email to email@example.com twenty (20) days prior to your scheduled event, SUBJECT LINE: REFUND REQUEST. You can also use the online form below to submit your request.
Your order total, minus a 10% administrative fee will be refunded. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full.
All track day orders must be used in the same season purchased. They will not be carried over to the next season.
Once the season starts all Track Paks purchased are no longer refundable and non-transferable. Track Paks purchases will not be carried over to next season.
Moving your registration to another date voids your right to a refund.
Gift Certificates must be applied in the season for which they are purchased; All Gift Certificates are non-refundable and non-transferable.
If there is no communication in advance of your event and you do not show up on the day of the event there will be no refund issued or credit given.